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The following terms and conditions apply, directly or indirectly, to all our services available online, on any device, and they can be rectified whenever needed. Whenever you access, browse, and use our website (hereinafter referred to as “Platform”) and/or when you complete a booking or reservation, you acknowledge and agree to read, understand, and agree to these terms and conditions (including the privacy statement).
These pages, the applicable Terms and Conditions, their content and structure, as well as the online booking or reservation service (including payment mediation) provided by us through the Platform or by any other means are owned, managed, and made available by DC and are provided solely for your personal, non-commercial use (B2C), subject to the terms and conditions set forth below.
The terms of the relationship between the Guardians and us are governed by separate terms and conditions governing the business relationship (B2B) we have with each of them. Each of the Guardians acts in a professional manner by providing their product and/or service (for their business (“B2B”) and for the customer (“B2C”)) on the platform. We point out that the various Guardians may have their terms and conditions, with their own declaration of acceptance and requirements, and in addition to the terms and conditions and information that we make available on our Platform.
"Customer", means the natural or legal person who books, reserves, or buys a Product on the Platform;
"DC", "us" ou o "our" shall be construed as "DC - DESTINATION CLUBS LDA", a limited liability company incorporated under Portuguese law, with the sole registration number and legal person 510 751 890, registered under this number at the Conservatória do Registo Comercial de Lisboa;
The "Guardians" mean a professional provider of accommodation (e.g. hotel, motel, apartment, bed and breakfast), restaurants, attractions (e.g. theme parks, parks, museums and guided tours, points of interest, balloon rides, skydiving, surf lessons), tour operators, and events promoters;
"Plataform" means the website and applications where the Product is made available, owned, controlled, managed, and maintained by DC;
"Product" and/or "Tourist Experiences" means the different tourist experiences offered by the Guardians in the Platform including, in particular, accommodation, activities/experiences, catering, events, and points of interest that can be purchased and/or booked and/or reserved by the customer through the Platform;
"Product Booking or reservation" means the booking or reservation or purchase of a Product;
DC - DESTINATION CLUBS LDA has developed a project called “The Guardians of Alentejo” consisting of a digital tool (which includes a website and the associated platform - www.meettheguardians.com) where it organizes and publishes offers of accommodation, catering, events, and points of interest in the Alentejo region (a well-known typical region of Portugal that encompasses the whole Districts of Portalegre, Évora, and Beja, the Southern half of the District of Setúbal, and half of the District of Santarém), promoting these touristic products and making them available for sale directly to the end consumer. They believe that these touristic products represent and symbolise the authenticity and the traditional of these tourism regions in Portugal.
The Guardians are a selected group of people and tourist companies in the Alentejo region and www.meettheguardians.com aims to showcase what this group of Guardians has to offer, allowing for the booking or reservation of hotels, restaurants, experiences, events, and points of interest in one single channel (the Platform), allowing the Customer to find tourist itineraries created by the Guardians themselves.
DC provides an online platform where the Product defined by the Guardians is publicised, booked, or sold (if and when applicable). Visitors to the Platform can discover, search, compare, and book, purchase, or pay the selected Product.
By using the services of the Platform to book and purchase a given Product, the Customer establishes a direct contractual relationship (with legal bond) with the matching Guardian. From the moment the Customer finalises a booking or reservation, DC intervenes only as an intermediary between you and the Guardian, and all the necessary communications are made through the Platform.
The information provided in the Platform regarding each Product is based on the information provided to us by the Guardians. As a consequence, the Guardians promoting the Products on the Platform have access to our systems and extranet, being entirely responsible for updating tariffs/rates/prices, availability, terms and conditions, and other relevant information displayed on our Platform.
Consequently, DC CANNOT WARRANT THAT ALL INFORMATION CONCERNING THE PRODUCTS IS ACCURATE, COMPLETE, OR CORRECT, OR CANNOT BE LIABLE FOR ANY ERRORS (INCLUDING PLAIN ERRORS AND MISSPELT WORDS), ANY INTERRUPTIONS (WHETHER DUE TO A TEMPORARY AND/OR PARTIAL COLLAPSE, REPAIR, UPDATE, OR MAINTENANCE OF OUR PLATFORM OR ANY OTHER REASON), INCORRECT, MISLEADING, OR FALSE INFORMATION OR FAILURE TO DELIVER INFORMATION.
EACH GUARDIAN IS RESPONSIBLE, AT ANY GIVEN TIME, FOR THE ACCURACY, COMPLETENESS, AND CORRECTION OF THE (DESCRIPTIVE) INFORMATION DISPLAYED ON OUR PLATFORM (INCLUDING FEES/RATES, TERMS AND CONDITIONS, AND AVAILABILITY). THE GUARDIANS THAT WE REFER IN OUR PLATFORM WERE SELECTED BY US BASED ON QUALITY CRITERIA. OUR SELECTION DOES NOT CONSTITUTE IN ANY WAY NOR SHOULD BE SEEN AS A CLASSIFICATION OR A (STAR) RATING OF ANY OF THE GUARDIANS (NOR, IN ANY CASE, OF THEIR COMMODITIES, PLACES, PRODUCTS, OR SERVICES MADE AVAILABLE).
You may not sell or resell, copy, monitor (e.g. by using spiders or by scraping), display, download, or reproduce any content or information, software, booking or reservations, tickets, products, or services available on our Platform for any commercial activity or other purpose, or competitors.
The prices indicated by the Guardians on our Platform are the best available price, presented with VAT/sales taxes and any other applicable taxes included (subject to change), as well as any additional applicable fees unless otherwise stated in our Platform. Depending on the Product, prices are presented by the person, group, or menu (relevant to the Product “restaurants”) and are subject to the availability indicated in the Platform, if applicable. The Guardian may charge the applicable taxes and fees (including tourist or municipal taxes) in case of no-show or cancellation.
Guardians may, occasionally, run promotions in our Platform for a specific Product, but this may entail special restrictions and conditions, for example regarding the circumstances of cancellation and reimbursement. For this reason, the Product and the promotion must be checked carefully before booking.
Glaring errors and misspellings (including printing errors) are not binding.
All special offers and promotions are labelled as such. If they are not labelled as such, you may not derive any rights as a result of manifest error or failures.
After the Customer in the Platform has made a payment, the Customer receives a voucher (without fiscal relevance, not constituting an accounting document). The Guardian issues the invoice for the total amount paid.
The cancellation policy is defined and chosen by each Guardian who publishes it, transparently, in the Platform for Customer’s knowledge. By booking a Product on the Platform, the Customer accepts and agrees to this Guardian’s cancellation and no-show conditions and any additional terms and conditions of said Guardian that may apply to your order/booking or reservation/purchase (including the Guardian’s requirements), including rendered services and/or products offered by the Guardian.
Clarifications on the Guardian’s terms and conditions may be requested to the Guardian.
The general conditions of cancellation and no-show of each Guardian are made available on our Platform during the booking or reservation process and in the confirmation email. Please note that specific rates or special offers cannot be cancelled, refunded, or changed. Please check the Product description carefully before booking. Please check the (booking or reservation) information of your chosen product or service and verify these conditions before booking. Also, note that a booking or reservation requiring a (partial or total) deposit or prepayment can be cancelled (without notice or warning). In this way, the (remaining) amount cannot be charged in full on the payment date, according to the payment conditions of the Guardian and the booking.
Cancellation and payment terms may vary by segment, product, or service. Please carefully read the conditions and essential information made available and published by the Guardians on our Platform (e.g. regarding age, deposit, no-cancellation, additional costs for group booking or reservations, extra beds, with or without complimentary breakfast, pets, accepted credit and debit cards).
The Customer is responsible for late payment, incorrect bank and credit card data, invalid credit card and, for this reason, you will not be entitled to claim any deposit refunds (non-refundable) unless the Guardian agrees to or allows this exception under your (pre)payment and cancellation conditions.
Customers can always check their booking or reservations in the “My bookings” section within the digital platform. We emphasise that you may be charged for your cancellation according to the Guardian’s cancellation, (pre)payment, and no-show conditions. Therefore, it is of the utmost importance that you read the cancellation, (pre)payment, and no-show conditions carefully before you book.
On the day that the Customer cancels through the Platform, the amount due is calculated automatically under the terms of the Guardian’s policy and the Customer is informed of said amount.
In the event of a no-show, the Guardian (within the Platform) informs the Customer via email and message that the full price of the Product will be charged. In the event of late arrival, or late arrival on the day of check-in, or arrival on the next day, be sure to inform the Guardians (promptly) so that they know your arrival time and thus avoid the cancellation of your reservation or charging a no-show fee. If necessary, our customer service can inform the Guardian.
DC IS NOT RESPONSIBLE FOR THE CONSEQUENCES OF YOUR DELAY, NO-SHOW, OR CANCELLATION, WHICH ARE EXCLUSIVELY DEPENDENT OF THE POLICY ADOPTED BY THE GUARDIAN.
By using our Platform, you are expressly and unequivocally consenting to our use of the data provided and in the terms described below.
Unless otherwise stated, the use of our Platform is free for Customers. The resulting costs for the Customer will be those resulting from booking or reservations and purchases made through the Platform.
Except for special contracting circumstances, the Guardians pay a monthly fee to DC for services provided - whose amount depends on the published Product-, a commission calculated as a percentage of the amount booked in the Platform - for licensing and services committed by DC - , and a commission for booking or reservations made, calculated as a percentage of the booking or reservation amount made with the person responsible for booking your product. The only Guardians available on the Platform are those with a contractual business relationship with DC (for the advertising of your B2B and/or B2C product). DC is free to accept and/or refuse to engage in commercial relationships with any individuals or companies which, in their opinion, should not be included as Guardians in the Platform.
The Customer makes a booking or reservation (where applicable) or payments to DC which then informs the Guardian of the booking/purchase made.
Payment is made by credit card and is processed securely from your credit card to the DC bank account through a third-party payment processor. Any payment made to DC in this way will show in the final sale as an amount paid by you of (part) of the booking of the Product that corresponds to the full and owed (partial) price.
For table reservations at restaurants, the Customer does not make prepayments. The payment is made, in full, to the Guardian at the restaurant.
In specific (non-refundable) rates or any special offers, there may be special payment conditions which must be checked beforehand. In this way, your card may be pre-authorized or charged (sometimes without any refund option) when booking. Please check the information (of the booking or reservation) of your Product carefully to be aware of any applicable conditions before finalising your booking. You cannot hold DC responsible for any (authorised, unauthorised, or wrong) charges made by the Guardian and you cannot claim any amount for any valid or authorised charge of your credit card made by the Guardian (including prepaid, no-show, and cancellation charges).
In the event of fraud or unauthorised use of your credit card by a third party, most banks and credit card issuers will pay for the charges that resulted from such fraud or misuse, which can sometimes be subject to a fee. Make sure you report this fraud to your credit card provider (according to its rules and procedures) and contact us immediately by email (firstname.lastname@example.org). Please write “credit card fraud” as the subject of your email so we can review the situation appropriately.
Upon completing the booking or reservation of a Product, you agree to receive an email, which may be sent to you shortly before your arrival date, informing you about your destination and an email that may be sent to you immediately after your stay and/or experience and requests you to rate the Product. Please refer to our privacy and cookies conditions for more information on how we can contact you.
DC DISCLAIMS ANY LIABILITY RELATED TO THE COMMUNICATION OF/WITH THE GUARDIAN OR THROUGH THEIR PLATFORM. YOU MAY NOT BENEFIT FROM ANY RIGHTS RESULTING FROM ORDERS OR DIRECT COMMUNICATION WITH THE GUARDIAN OR ANY FORM OF A CONFIRMATION OF RECEIPT OF COMMUNICATION OR ORDER. DC CANNOT WARRANT THAT THE ORDERS OR COMMUNICATIONS WILL BE DULY RECEIVED/READ, FULFILLED, EXECUTED OR ACCEPTED BY THE GUARDIAN.
To complete and secure your booking or reservation properly, you will need to use your correct email address. We are not responsible for (nor do we have any obligation to verify) any incorrect information or misspelling of emails, phone numbers (landline and mobile), and credit card numbers.
Any claim or complaint against the Platform or concerning the services provided therein must be presented immediately and in any case within 30 days after the date scheduled for the consummation of the product or service (for example, check-out date). Any claim or complaint filed after the 30-day period may be rejected, and the complainant will lose the right to any compensation (loss or cost).
The Customer and the Guardian have a communication channel of their own in the Platform (messages), through which the Customer must notify the Guardian of any changes to the booking/purchase made and the Guardian must inform the Customer about any unforeseen events.
After using the Product, the Customer is encouraged to rate the Product used, through the Platform, in a transparent and accessible manner.
The Platform will not accept any comments that include:
DC and/or the Guardian reserve the right to delete any comments they deem inappropriate.
DC and the Guardian are both entitled to terminate their relationship for any reason (including in case of breach of contract or bankruptcy) with due compliance of the relevant notice period agreed by the parties.
Under the terms set forth in these terms and conditions and in compliance with applicable legal limits, OUR LIABILITY IS LIMITED TO THE DIRECT DAMAGES SUFFERED IN FACT BY THE CUSTOMER, PAID BY THEM OR INCURRED AS A RESULT OF THE FAILURE OF OUR OBLIGATIONS WITH RESPECT TO OUR SERVICES, WITH THE LIMIT CORRESPONDING TO THE TOTAL AMOUNT OF THE GLOBAL COST OF YOUR BOOKING OR RESERVATION (BE IT A PRODUCT OR A SERIES OF LINKED PRODUCTS).
Notwithstanding the foregoing limits of our liability, and to the extent permitted by law, neither we nor any of our contractors, directors, employees, representatives, subsidiaries, affiliated companies, licensors, affiliate partners, agents, or other persons involved in the creation, sponsorship, promotion of content or otherwise involved in making the Platform available shall be held responsible for:
The Platform is not responsible (and disclaims any liability) for the use, validation, suitability, and proper disclosure of the Product and does not represent, warrant, or condition any aspects to this effect, whether implied, legal or otherwise, including any warranties of commercialization, entitlement, non-infringement, or ability for any purpose.
The Customer acknowledges and accepts that the Guardian is solely responsible for and assumes all liabilities and obligations regarding the Product (including any warranties and representations made by the Guardian). Claims or complaints regarding the Product (including those related to the price, special or promotional, made available, policies or specific requests made by Customers) are to be dealt with the Guardian. The Platform is not responsible for and disclaims any obligation concerning, complaints, claims, and liabilities (of Products).
Whether the Guardian does or does not charge your booking or reservation, or if we facilitate the payment of the price or fee (of the Product), the Customer agrees and accepts that the Guardian will always be responsible for the collection, withholding, deduction, and payment of applicable taxes on the total amount (of the Product) to the relevant tax authorities.
The Platform is not responsible for the deduction, collection, retention, or payment of the taxes applicable to the prices and fees (of the Product) owed to the relevant tax authorities.
By uploading photos/images to our system (for example as an attachment to a comment), you certify, warrant, and confirm that you own the copyright of the photos/images and that you agree that the Platform may use the photos/images on their website and in promotional materials (online and offline) and publications, as well as any other publication you deem appropriate. It also grants the Platform a non-exclusive, universal, irrevocable, unconditional, and permanent right, as well as the license to use, reproduce, distribute, sublicense, communicate, and make available the photographs/images as part of the Platform and according to its will. By uploading these photographs/images, the person uploading the photograph(s) accepts the full legal and moral responsibility of any situation and any legal action taken by third parties (including but not limited to property owners) due to the publication and use of these photographs/images in the Platform.
The Platform does not own or is responsible for uploaded photographs/images. The integrity, legitimacy, and right of use of all photographs/images are assumed by the person who uploads the photograph(s) and is not the responsibility of the Platform, and any responsibility for the published images is disproved. The person who uploads the photographs ensures that the photographs/images do not contain viruses, trojan horses, or damaged files and may not contain any pornographic, illegal, obscene, insulting, or inappropriate content and may not infringe any rights of third parties (intellectual property, copyright or privacy). Any photograph or image that does not meet the criteria described above will not be published and may/will be removed/deleted by meettheguardians at any time and without prior notice.
Unless otherwise stated, the software required for our services, made available or used by our Platform, and our intellectual property rights (including copyrights) of the content, information, and material on our Platform are owned by DC.
DC owns all rights, titles and interests in all intellectual property rights, design, and appearance (including structure) of the Platform on which the service is made available (including customer comments and content) and therefore does not grant you any right to copy, alter, hyperlink or deep-link, publish, promote, advertise, market, integrate, use, combine, or otherwise use the content (including all customer translations and comments) or our brand without our express written permission. To the extent that you will use (in whole or in part) our content (translated and including customer comments) or that you will, to the extent permitted, own any intellectual property right on the Platform or the content (translated) or comments from customers, you hereby agree to grant, and transfer all intellectual property rights to DC. Any unlawful use of all the actions or behaviours mentioned above will constitute a material breach of our intellectual property rights (including rights on the database and copyright).
These Terms and Conditions, as well as the performance and execution of our services, shall be governed by the Portuguese law, and the Portuguese Courts shall exclusively govern any question resulting from their interpretation and/or implementation.
The original version of these Terms and Conditions was written in the Portuguese language and may have been translated into other languages. Any published and translated versions are merely a courtesy and do not constitute a legal translation, resulting in no rights whatsoever. If there is a contradiction between the content or interpretation of these terms and conditions or inconsistency or discrepancy between the Portuguese version and any other version in another language, the Portuguese version will always prevail. The Portuguese version is available on our Platform (when selecting the Portuguese language) or, if you require, you will be sent one in writing.
In the event that any provision of these terms and conditions is or becomes invalid, unenforceable, or non-binding, all other provisions will remain valid, without prejudice to any rule that may be deemed invalid to be enforced to the fullest extent permitted by law, and will be interpreted taking into account the content and purpose of these terms and conditions.